The steps to restore your subscription depend on where your purchase was originally made.
If you subscribed through iOS or Android:
Open PlantApp
Go to your Profile
Open Settings
Tap Restore Purchase
The app will automatically check for active subscriptions linked to your Apple ID or Google account.
Please make sure:
You are signed in with the same Apple ID or Google account used for the purchase
Your subscription is still active
You have a stable internet connection
If you subscribed through the web:
Log in using the email address associated with your purchase. Login credentials are automatically sent to the email address used during checkout.
To log in:
Open PlantApp
Go to your Profile
Tap Sign Up or Log In
Select Login if you already have an account
Enter the email address and password sent to you after checkout
If you still cannot restore your subscription or access your premium features, please contact our support team at [email protected]